We provide Same Day Delivery if ordered before 1pm. We deliver from 9am - 3pm; Monday to Saturday (excluding Bank Holdays).
If you have requested a delivery at a certain time we will try to accommodate that request or as near as possible to that time. However, we are not able to guarantee to fulfil your request as it depends upon the volume of deliveries we have on that day. Please call to double check. We will only guarantee a timed delivery on orders for funeral flowers when such orders are received 24 hours or more before the time of the service. A contact phone number of the recipient must be supplied in order to guarantee delivery.
Full contact details of the customer, including the phone number, must be supplied on placing an order. Should there be a problem with your order you will be contacted as soon as possible. Please provide recipient name,address and phone number in the additional information box along with the card message.
Should the recipient be away at the time of delivery, a card will be left stating where the flowers have been delivered (e.g. with a neighbour, placed in a shed/garage or details of how to collect them or arrange re-delivery).
We will not be held responsible for items that are not delivered or are delayed due to incorrect details.
Flowers sent to hospitals, schools, universities, student accomodation, military and business addresses will be delivered to the main reception or mailing room for them to inform the recipient.
If you are sending flowers to a hospital, please check in advance that the hospital will allow fresh flowers to be delivered to the wards.
Due to the seasonal nature of our business we reserve the right to substitute any items illustrated on this site. Any preferences you may have regarding materials or colours to be included or excluded should be stated on placing your order and we will try to accommodate you wherever possible. We offer you a personal promise of satisfaction and should you be unhappy with any aspect of your purchase we will happily replace it if notified within 48 hours of delivery. .